Hire a remote technical support engineer.
A technical support engineer for the tickets your tier one cannot close — reading logs, reproducing bugs, and writing the handoff that lets engineering fix it once.
Hire a technical support engineer →What a remote technical support engineer does for you
- Owns escalated tier-two tickets that need real diagnosis
- Reproduces reported bugs and writes reproduction steps engineering can act on
- Reads logs, traces and API responses to isolate the actual failure
- Supports API, integration and webhook questions from technical customers
- Maintains internal runbooks so recurring issues stop being escalations
What we vet for
- Live debugging exercise on a real log and error trace
- API literacy tested with actual requests and responses, not trivia
- Bug-report quality — the handoff is the deliverable
- SQL or query ability where the role needs it
- Ability to explain a technical cause to a non-technical customer
Matched from our vetted bench. Technical Support Engineer sits in Customer Support, one of the two departments where we keep a standing bench of 100+ vetted people on our payroll. That is why a first sales or support hire lands in days rather than months — and you still meet them before they start.
Hiring a remote technical support engineer
Do they need to know my stack already?
Not the specifics, but we vet for the fundamentals your stack sits on — HTTP, APIs, logs, and whatever language or platform matters most. Name it on the onboarding form and we vet against it.
How is this different from a Customer Support Rep?
A support rep resolves against known answers. A technical support engineer diagnoses unknown ones. If your escalation queue is growing, that is the signal you need this role rather than another tier one.
How does hiring work?
Technical support is a specialist role, so we recruit and vet to your requirement rather than matching from the bench. You review the shortlist and meet candidates first.
Can they work directly with my engineers?
Yes, and that is usually the point. The value is a clean, reproducible handoff so your engineers stop losing hours to vague tickets.
Other Customer Support roles
On-brand support across phone, chat and email that keeps customers.
Put a vetted technical support engineer to work for you.
Tell us the role and your setup. We will come back with a shortlist and an honest view of whether we are the right fit.
Start hiring →