Hire a remote customer support rep.
A support rep who clears your queue on your tone — phone, chat and email — and leaves behind macros and notes that make the next ticket faster.
Hire a customer support rep →What a remote customer support rep does for you
- Works the ticket queue across email, chat and phone to your SLA
- Resolves at first contact where possible, escalates cleanly where not
- Writes and maintains macros and canned responses in your voice
- Keeps the help centre accurate as the product and policies change
- Flags recurring issues to product rather than absorbing them silently
What we vet for
- Written support test scored on tone, accuracy and brevity
- Live call handling with an upset customer, recorded for you to hear
- Helpdesk fluency — Zendesk, Intercom, Freshdesk, HubSpot Service
- Judgement on when to escalate versus when to own it
- Consistency across a full shift, not just the first hour
Matched from our vetted bench. Customer Support Rep sits in Customer Support, one of the two departments where we keep a standing bench of 100+ vetted people on our payroll. That is why a first sales or support hire lands in days rather than months — and you still meet them before they start.
Hiring a remote customer support rep
Will they sound like my brand or like an outsourcer?
Like your brand. You give us the tone, the macros and the escalation rules; we coach against them and QA on real tickets, not spot checks.
Which channels can they cover?
Email, chat and phone. We test written and verbal separately, so you are not guessing whether someone strong on chat can handle a call.
How quickly can support start?
Support is a core department for us, matched from our vetted bench of 100+, so the first hire lands in days.
What about coverage outside business hours?
Tell us the hours you need on the onboarding form. Extended or overnight coverage usually needs more than one person and we will say so rather than stretch one hire thin.
Other Customer Support roles
On-brand support across phone, chat and email that keeps customers.
Put a vetted customer support rep to work for you.
Tell us the role and your setup. We will come back with a shortlist and an honest view of whether we are the right fit.
Start hiring →