Hire a remote retention specialist.
A retention specialist who works your cancellation and at-risk queue — running the save conversation, fixing what is fixable, and finding out honestly why the rest leave.
Hire a retention specialist →What a remote retention specialist does for you
- Owns the cancellation and downgrade queue with a defined save motion
- Runs win-back campaigns against churned accounts
- Runs exit interviews and codes churn reasons so the pattern is visible
- Coordinates fixes with support and product for save-able accounts
- Reports on save rate, churn reasons and win-back performance
What we vet for
- Save-call roleplay on a customer who has already decided to leave
- Ability to take a no gracefully and still get a usable reason
- Evidence of owning a retention or save metric previously
- Comfort with billing systems and refund or credit policy boundaries
- Written quality for win-back sequences
Matched from our vetted bench. Retention Specialist sits in Sales & Revenue, one of the two departments where we keep a standing bench of 100+ vetted people on our payroll. That is why a first sales or support hire lands in days rather than months — and you still meet them before they start.
Hiring a remote retention specialist
Will they discount to save every account?
Only inside limits you set. You define the save offers and the floor; we manage whether they are used well. Saving unprofitable accounts is not a win and we treat it that way.
Is this worth a dedicated hire?
Only if you have enough cancellation volume to keep one person busy. Below that, retention usually belongs to your Account Manager or CSM. Ask us on the call and we will tell you which.
How fast can they start?
Retention sits in our sales and support core, so we match from the vetted bench of 100+ and the first hire lands in days.
What does it cost against a local hire?
Between 32% and 65% less, depending on the market you are comparing to.
Other Sales & Revenue roles
The people who carry your pipeline — from first dial to signed deal.
Put a vetted retention specialist to work for you.
Tell us the role and your setup. We will come back with a shortlist and an honest view of whether we are the right fit.
Start hiring →